Customers today want excitement, convenience and the best deals when planning a journey.

It is vital to arrange a well planned trip, by discussing customer needs in detail; the services they require from you, their budget, their choice of hotels, whether they prefer bed n breakfast or a resort, their preference for food etc. For example, if the customer is a vegetarian, provide details of all the nearby vegetarian dining options when planning the trip. Each aspect should be taken care of and the trip should be in sync with the customer’s desires. A mismanaged trip would be far from customer satisfaction, as the very reason they hire travel agencies is to avoid inconvenience. Secondly, many customers seek expert opinion and recommendations from travel agents. If it’s a family looking to spend vacations, offer them a package which will have different activities such as sightseeing, shopping malls, activities for the children etc. Go the extra mile by offering suggestions, put yourself in the customer’s shoes and think what kind of vacation you would want for your family, or the sort of business trip that allows you to relax in your free time.